1.877.526.6848
sales@gvdirect.ca

Privacy Policy

Grand-Valley Direct Inc. is committed to protecting the privacy of the “user or viewer of our websites,” i.e. “you,” and safeguarding your personal information. The purpose of this privacy policy is to provide you with the collection, use of, and disclosure of your personal information. By using GVD’s website or sharing your contact information with us, you consent to the practices as set out in this privacy policy.

COLLECTION OF YOUR INFORMATION
GVD will collect both personal and publicly available information about you. This includes your name, shipping/billing address, phone number, email address, credit card information, age, gender, job title, and other information. We will maintain a record of our customers’ product purchases. GVD will also collect information sent to us by your web browser such as IP addresses, browser type, pages viewed, length of time spent on the site, etc.

You may choose to not provide us with your personal information. You will be able to visit many of the pages on our website, however, certain features of the website may not work for you. Further, you will not be able to place orders on-line and you may miss out on other promotions and services we offer.

USE OF YOUR INFORMATION
GVD may combine information gathered about you from over the phone, through on-line transactions, and by our outside sales/service team. This information is used for internal record keeping, to correspond with you, respond to inquiries, process transactions and payments, and to enhance your shopping experience with us. We may contact you by phone, fax, email, or mail about our products and events and for other promotional purposes.

We will keep this information on file as long as we feel is necessary. GVD will not share, sell, or provide your information to other companies except where needed for the carrying out of normal business transactions or in the event of a change of ownership.

GVD may contact and use persons or businesses that provide third-party services such as shipping couriers, payment processors, data management, etc. These are our service providers and they are only given the information they need to carry out their specific duties. GVD requires that these third-party service providers use the information provided to them in the manner intended. GVD assumes no responsibility for your information once it has been transmitted to our service providers. If you do not wish your information to be shared with these service providers, please arrange to stop in at the head office in Cambridge to pick up your order.

GVD may be required to disclose personal contact information if we have reason to believe any legal action may be needed, either to protect our customers, ourselves, or by requirement of the law.

COOKIES
A cookie is a data file stored on your computer’s hard drive to enhance the use of a website. GVD uses both session and persistent cookies. Session cookies are used to collect statistical data about the website user. They do not identify you personally and expire immediately when you close your browser. Persistent cookies store information and stay on your computer until they expire or you delete them.  

GVD uses cookies to track website usage and other data about the user’s preferences. This helps us to analyze our web page traffic, improve our website to tailor it to your needs, and to enhance your shopping experience with us.

If you would like to opt out of receiving cookies, you can set your browser to reject cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to keep it. Certain features of our website and other services may not work if you choose to not accept cookies; however, this may prevent you from taking full advantage of the website.

SECURITY
GVD is committed to protecting your personal information from loss, misuse, and unauthorized use and is committed to keeping your information secure during transmission. To protect the information delivered to us via gvdirect.ca, personal information is encrypted using a 256-bit secure sockets layer (SSL) software technology. SSL security only works on SSL-enabled browsers. Although we strive to protect your personal information, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. We cannot guarantee the security of information provided or sent electronically and will not be responsible for any breaches of security beyond our reasonable control.

There are measures you can take to ensure the security of your information. When you are finished with your visit to our site, remember to log off of your account and shut down your browser window. If you are using a shared or public computer, remember to delete your browsing history. Keep passwords in a safe place and do not share them with anyone. Please note that email is not encrypted and is not considered a secure means of transmitting information.

If you are still concerned about the security of your information through ordering electronically, you may call us at 1.877.526.6848 or fax us at 1.877.740.3276 with your order.

LINKS TO THIRD-PARTY SITES
GVD’s website may contain links to websites operated and controlled by third parties, over which we have no control. GVD does not endorse the activities or content of these sites and is not responsible or liable for their content, security, or privacy practices. Please read the privacy policy of the website before using the site or disclosing any personal information.

YOUR PERSONAL INFORMATION AND OPTING OUT
You may request access to the personal information GVD has on file about you. To opt out of receiving email and direct mail marketing information, please contact us at 1.877.526.6848 or by email at sales@gvdirect.ca. Email newsletters will contain an unsubscribe link. By choosing to not receive information from GVD, you may miss out on notification of special offers and other services we provide.

CHILDREN
GVD does not promote its products and services to children and would not knowingly collect information from persons under 13 years of age. If you should become aware that your child has submitted information to GVD, please request that this information be deleted from our records by contacting us at 1.877.526.6848 or by email sales@gvdirect.ca.

CHANGES TO THIS PRIVACY STATEMENT
GVD reserves the right to update and make changes to this policy at any time. Any changes made to this privacy policy will be posted on the website. By using our website, you agree to any changes set out herein.  The privacy policy will show the most current date of changes so you know if it has changed since you last visited the site. This policy is effective from September 30, 2015.

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